Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, promotions, or product launches, processing times may be slightly longer.

Shipping

• We currently ship to the locations available during checkout.
• Delivery times vary depending on your destination and the selected shipping method.
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Estimated delivery times:

• Singapore: 1–5 business days
• International: 7–21 business days (depending on destination and customs processing)

Please note that these are estimates and are not guaranteed.

Shipping Fees

Shipping charges are calculated at checkout based on your delivery address, order size, and selected shipping method.

Any free shipping promotions will be clearly stated on our website.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and any additional fees imposed by the destination country are the responsibility of the customer. We are not responsible for delays caused by customs clearance.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately. While we will do our best to assist, we cannot guarantee changes once an order has been processed or shipped.

Lost, Delayed or Damaged Shipments

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your parcel is lost, significantly delayed, or arrives damaged, please contact us as soon as possible. We will work with the shipping provider to investigate and assist in reaching a resolution.

Order Tracking

Tracking details will be provided by email once your order has been shipped, where applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our Contact page and we'll be happy to assist.